We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@smlxldirect.com or see the return instructions on the packing slip. We do not supply return shipping labels; shipping your return back to us is at your own cost.

You can always contact us for any return questions at support@smlxldirect.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products) and all recorded products altho have been opened. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

If the item comes back in used/non-salable condition will be disposed of and no refund will be issued. An example of this is an item that has a pet/smoke odor.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If an item is returned and deemed unsaleable (smell, worn, pet hair) it will be disposed of and no refund will be issued.

support@smlxldirect.com